We committed to enhancing your Star Trek Online experience to its fullest. There is a professional team to assistant in your purchase here, contact them and we will get you a quick response. Read our Return and Exchange Policy to have a better understanding about our service.

All sales are final. Goods in the virtual world do not share the predicament of those in the meatspace. One is unable to receive ersatz, counterfeit nor defective merchandise in the virtual world. Therefore, we do not accept return merchandise.

If you feel that you have placed a purchase on an incorrect realm (server) or faction, please contact our Live Chat Support immediately. Provided that you are not our first time customer and we have yet processed the order due to various reasons, such as out of stock, we might switch your purchase to the correct one at the discretion of the Live Chat Support agent on duty.

We promise to complete your order in 48 hours, but if you don’t get your purchase during the time frame (to the exclusion of Star Trek Online power leveling service), you can ask for a full refund. We handle all refund requests through our Live Help. We do not accept refund requests via e-mail for security reasons. If you would like to request a refund, please contact our Live Chat.

To save your time and efforts, please make sure the order information you provided to be valid. Check up the details before submitting. Thank you for shopping at buystogold.com!